1. What is Emilia Cleaning?
Emilia Cleaning is a sole trader business proving a home and office cleaning services in Wollongong – Illawarra area.
We pride ourselves to treat our valued customers as members of our own family. We set in motion our “Policies & Procedures” System to ensure your privacy, home contents and office content are handled with the tender care and respect they deserve.
2. Were you know by other business name?
Yes. Emilia has been in the cleaning industry for over 20 years, originally known as Emilia’s Home & Pet and later as SO Strata (Office Strata Cleaning).
3. What are your services?
Your life starts with us! Reclaim your life back to do what you love with family and friends.
Emilia Cleaning offers only regular:
Every individual/business has his/her unique set of needs, that’s why we also offer a customized set of services to fulfil clients’ different wants and/or needs.
4. How much will it cost to avail your services?
Our primary focus is to listen to each and every customer. Our customers are, in fact, in control. We offer the minimum service duration for regular cleaning is only two hours.
5. How we can guarantee the reliability of your services?
Emilia’s has been building a solid reputation by consistently providing quality cleaning, house an office services since 1998 in Wollongong – Illawarra area. Each team member is a highly in-house trained professional with proven expertise.
If ever you will not be satisfied with any part of our services, we guarantee, in writing, to return and redo the task according to your requirement – at NO EXTRA CHARGE. This is how confident we are about our business and the quality of our services. Let us suffer if we fail to deliver, not you!
6. Do you provide all the supplies and equipment?
To make our services highly customized and match with your preferences, we would be glad to use private clients’ own supplies and equipment, such as vacuum, mop, broom, bucket etc.
Emilia Cleaning will provide all supplies and equipment for each business’ clients.
7. Do I get the same professional on every visit?
We prefer you to get the same cleaner as it makes it easier for you and him/her. The same cleaner will get to know your requirements and your home, and it saves time.
8. Do I need to get anything done before your worker arrives?
We request you to be responsible for keeping away your kids, pets and other things that might hinder the cleaning service from the area to be serviced.
9. Are you fully insured (damages, accidents, …)?
We understand that, in performing our services, hazards can happen. We do take our customers’ home very seriously. Alas, we have tools in place for total customer protection and peace of mind.
In addition to our written Guarantee, we ensure total and complete transparency in our dealings with each and every customers’ needs.
Our Key Custodian Form is our customers’ protection insurance tool that makes Emilia Cleaning responsible for the customer’s keys issue, loss and replacement.
For more details on our client engagement system, or other terms and conditions, feel free to contact us. We are here to serve you better!
10. How can I reschedule or cancel an appointment?
We understand that there may be times when you need to change plans. If so, we require prior notice 24 hours before proceeding to make any cancellations or rescheduling.
11. I am already decided to avail your services, what is the best way to reach you?
It is glad to know that you are already decided to finally avail our services. For us to process your request immediately. Our aim is to show you how we are able to meet your requirements in a timely, neat, professional manner, so you can invest your time on other priorities.May we request you to fill up the correct form: